Before returning a unit to Alpha Technologies for repair, a Returns Number (RN) number must first be obtained from Alpha. The RN number must be clearly marked on the unit’s original shipping container.
If the original shipping container is no longer available, the unit must be packed with at least 8cm of shock-absorbent material. Returns must be prepaid and insured (COD and freight collect can not be accepted without prior approval).
NOTE: DO NOT use popcorn type packing material. Popcorn (both foam and other types) does not work as a packing material for heavy items, is quite messy, a potential static electricity hazard, and not allowed in some areas.
ALPHA TECHNOLOGIES DOES NOT ASSUME RESPONSIBILITY FOR DAMAGE CAUSED BY THE IMPROPER PACKAGING OF RETURNED UNITS.
A note stating the failure or fault of the unit MUST be included with the returned unit, as well as company contact details and return ship to address.
Units found to have no fault will be charged at a flat rate of 40,00 Euro.
Return Product to:
Alpha Technologies GmbH
Direct: +49 (0)9122 79889 -36
Fax: +49 (0)9122 79889 -21